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        Privacy Policy

        Karen Flower Photography is committed to protecting and respecting your privacy. We want you to understand how we collect and use information about you.

        The privacy notice describes to you:

        • who we are
        • what personal data we collect and store about you, and how we collect it
        • why we collect personal data and what we do with it
        • the categories of third parties with whom we share your personal data
        • how we retain your information and keep it secure
        • your rights and how to exercise them
        • how to contact us
        1. Who are we?

        For the purposes of data protection law, the data collector is Karen Flower Photography, having its office address as 7 Riversdale Road, Thames Ditton, Surrey KT7 0QL United Kingdom (from now on referred to as “KFP”, or as “we” and related words such as “us” and “our”.

        We are responsible for, and control the processing of, your personal data. If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:

        E-mail
        karen@karenflowerphotography.com

        Post  Karen Flower , 7 Riversdale Road, Thames Ditton, Surrey KT7 0QL, U.K.

        Phone 07914 381919

         

        1. What information do we collect from you?
        • In the course of our business, which is providing photography and images, we collect the following personal data when you provide it to us:
        • personal details, such as
          • name and title
        • contact data, such as
          • delivery address
          • e-mail address
          • telephone and mobile number(s)
        • image data, namely
          • Photographs
        • biographical data
          • family details
          • any other personal information you provide
        • payment details
        • transaction data, such as
          • details about payments to and from you
          • details of products and services you have purchased from us
        • technical data, such as
          • internet protocol (IP) address
          • your login data, browser type and version
          • time-zone setting and location
          • browser plug-in types and versions
          • operating system and platform and other technology on the devices you use to access our website
          • this data is collected through google analytics
        • profile data, such as
          • orders made by you
          • your preferences
          • feedback and survey responses
        • usage data, such as
          • information about how you use our website, products and services
        • marketing data, such as
          • your preferences in receiving marketing and communications.

        We do not knowingly collect “special category” personal data. This is a special type of sensitive data to which more stringent processing conditions apply, and comprises data concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic data and/or biometric data.

        We also do not collect information about criminal convictions or offences.

        1. How do we collect personal data?
        • We obtain personal data from sources as follows:
        • directly from you when you interact with us
        • create an account
        • sign up to our mailing lists
        • request information
        • write to us
        • contact us by phone
        • give us feedback or post comments or reviews
        • from clients if they provide your details in relation to an order or a wish list: if you are providing another person’s details, please ensure you have that person’s explicit consent to do so
        1. How do we use your personal data?

        Introduction

        We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

        • to perform a contract we are about to enter into or have entered into with you
        • if it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your own rights and interests
        • where we need to comply with a legal or regulatory obligation.
        • We will also record a date of birth for all persons we photograph under the age of 13 and require the parent or a legal guardian to consent to photography.
        • To personalise your experience, deliver our service to you

        Lawful processing

        In order to process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with law and on the ground of legitimate interests.

        We will use your personal data only for the purposes for which we collected it, unless we fairly consider that we need it for another reason that is compatible with the original purpose.

        Please contact us if you would like more information on this, and on situations in which more than one lawful basis applies.

        Contractual Necessity

        If you are our clients, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:

        • to enable us to carry out our services
        • to identify you
        • to respond to your enquiries
        • to the extent necessary to provide you with information you have requested in relation to our products and services before you decide to purchase them
        • to provide our products and services, including enabling them to be delivered to you and contacting you about your order
        • to carry out billing and administration activities, including refunds and credits

        Of course, you are not obliged to provide us with any of this information, but if you chose not to, we may be unable to provide the product or service that you have requested.

        Legitimate Interests

        We process your personal information for our legitimate business purposes, which include the following:

        • to conduct and manage our business
        • to personalise your web experience – for example, by tailoring our products and offers to you
        • to allow you to review a product you have purchased
        • to analyse, improve and update our services for the benefit of our customers
        • to deal with complaints
        • where you have made a purchase from us, to let you know about our products, services, promotions or events that we consider may be of interest to you (and which may be tailored to your interests as construed from your purchase history). We do this only where you have provided us with a preferred means of contact for this purpose. We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are permitted to do so by applicable direct marketing laws. You can opt out of receiving this information by unsubscribing from our newsletters or by contacting us as set out in Section 1 above.

        Whenever we process your personal data for these purposes, we ensure that your interests, rights and freedoms are carefully considered.

        Compliance with laws

        We may process your personal data in order to comply with applicable laws (for example, if we are required to co-operate with an investigation pursuant to a court order).

        Consent

        If you have never purchased from us or have not purchased from us for a long time, but have given us your explicit consent to hear from us about our products, services, promotions or events that we consider may be of interest to you, we will contact you by email (according to the contact preference you have provided). You have the right to withdraw consent to marketing at any time.

        1. Do we share your personal data?

        We may provide your personal data to the following recipients for the purposes set out in this notice:

        • with photography labs, album and framing suppliers to process and deliver your orders.
        • Our email provider and website host (LCN.com), Paypal if used by client, hard drive back up providers (Backblaze)
        • law enforcement agencies, government or public agencies or officials, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety
        • any other parties, where we have your specific consent to do so.
        1. Do you have to provide personal data – and, if so, why?

        To form a contract with you, we will need some or all of the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. If we do not receive the data, the contract could not be performed.

        If you sign up to our mailing list, you will have to provide certain personal data. Of course, you may decide to stop receiving our mailings at any time.

        1. How long will your personal data will be kept for?

        We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law.

        The duration will depend on the nature of your relationship with us and whether it is on going. We may keep some of your personal data for an extended period for the purpose of replacing images several years after they have been taken or creating new products for you using your images.

        In some instances, we are required to hold data for minimum periods: for example, UK tax law currently specifies a seven-year period for retention of some of your personal data.

        1. Do we transfer personal data outside the EEA?

        Although we are based in England, we may transfer your personal information to a location (for example, to a secure server) outside the European Economic Area, if we consider it necessary or desirable for the purposes set out in this notice.

        In such cases, to safeguard your privacy rights, transfers will be made to recipients to which a European Commission “adequacy decision” applies (this is a decision from the European Commission confirming that adequate safeguards are in place in that location for the protection of personal data), or will be carried out under standard contractual clauses that have been approved by the European Commission as providing appropriate safeguards for international personal data transfers, or by the adoption of EU-US Privacy Shield.

        1. How do we keep your personal data secure?

        Karen Flower Photography stores your data and images on encrypted external hard drives and cloud. Your printed information is kept in a locked cabinet.

        The security measures we have in place include:

        • regular reviews of information collection, storage and processing practices to protect against unauthorised access
        • restriction of access to personal information
        • monitoring of systems storing and processing information
        • use of secure technologies (e.g. SSL, encryption)

        Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

        We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

         

        In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we will also inform you.

        1. Your information rights

        We draw your attention to your following rights under data protection law:

        • right to be informedabout the collection and use of your personal data
        • right of accessto your personal data, and the right to request a copy of the information that we hold about you and supplementary details about that information – you will be asked to provide proof of your identify and residential address, and we may ask you to provide further details to assist us in the provision of such information
        • right to have inaccurate personal data that we process about you rectified– we want to ensure that the personal information that we process and retain about you is accurate, so please do remember to tell us about any changes, for example if you have moved house or changed your contact details. It is your responsibility to ensure you submit true, accurate, and complete information to us; please also update us in the event this information changes.
        • right of erasure– in certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed
        • the right to object to, or restrict:
          • processing of personal data concerning you for direct marketing
          • decisions being taken by automated means which produce legal effects concerning you or that similarly significantly affect you
          • in certain other situations, to our continued processing of your personal data
        • the right of portability of your data in certain circumstances.

        You will not have to pay a fee to access your personal data (or to exercise any of the other rights). Please contact us using the details in section 1 of this notice if you would like to exercise any of these rights or know more about them.

        These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website: https://ico.org.uk/.

        1. Cookies

        Our website uses cookies. For more information on which cookies we use and how we use them, please see our cookies notice.

        1. Changes to this privacy notice

        We may change this notice from time to time. You should check this notice on our website occasionally, in order to ensure you are aware of the most recent version.

        1. What should you do if you have a complaint?

        We hope that you will be satisfied with the way in which we approach and use your personal data.

        Should you find it necessary, you have a right to raise a concern with the information regulator, the Information Commissioner’s Office: https://ico.org.uk/.

        However, we do hope that if you have a complaint about the way we handle your personal data, you will contact us in the first instance using the contact details in section 1 above, so that we have an opportunity to resolve it.

        END OF PRIVACY NOTICE May 2018